If you have any questions that are not answered here or on the product information page, please contact us using the details from our contact page.
We accept all major credit cards, direct deposit and PayPal. You can also call 1300 307 635 to make an order over the phone.
Our internet banking details for making direct deposits are:
BSB: 082 810
Account Number: 66687 9509
Reference: Please use your SURNAME as reference or note
We can cater for orders Australia wide, although we do not ship outside of Australia.
We maintain a comprehensive inventory of items in stock and strive to ship all orders within 24hrs (by five business day) after the order is received and payment made. Orders received after 12pm (noon) on Friday generally won't be shipped until the following Monday. This excludes some items that we feature on our website, including water tanks which take up to 4 weeks We don't ship orders on weekends or public holidays. If a product is out of stock you will be advised delivery could be up to 4 weeks.
In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail.
Undeliverable or Refused Shipments
If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 15% restocking fee. We will not attempt to ship your order a second time.
Terms and Conditions
- Pricing, availability and terms of offers may change without notice. We cannot be responsible for errors in typography or photography. We reserve the right to cancel any order at any time.
- The Civcon Water Services website is designed purely as a source of reference for the Goods sold and services offered by Civcon Water Services products promoted within this website may be discontinued or no longer available.
- The unauthorised use of trademarks and logos for this company and our suppliers is not permitted. The written authorisation of Civcon Water Services is required as is the authorisation of our suppliers as applies to their trademarks and logos to authorise use.
- This website and any files transmitted with it should check this for the presence of viruses. Civcon Water Services accept no liability for any damage caused by any virus transmitted via this website.
- Purchases from Civcon Water Services website are via our Terms and Conditions will apply based on our merchant supplier. We would advise you to read the terms and conditions applicable to these sites prior to purchase. Civcon Water Services has no control over the terms and conditions and or content of third party sites.
- We maintain a comprehensive inventory of items in stock and strive to ship all orders within 24hrs (by five business day) after the order is received and payment made. Orders received after 12pm (noon) on Friday generally won't be shipped until the following Monday. We don't ship orders on weekends or public holidays.
You can read the rest of our terms and conditions here.